Shipping policy
Shipping Policy — Payne Ponderosa
All orders are processed within 3–5 business days of purchase. Orders are not processed or shipped on weekends or holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Carrier We ship all orders via USPS. Estimated delivery times after shipment:
- USPS First Class: 3–5 business days
- USPS Priority Mail: 1–3 business days
Delivery times may vary based on your location and are not guaranteed.
Order Processing Each Payne Ponderosa product is handcrafted in small batches in Utah. Please allow the full processing window before your order ships, as we take care to ensure every item meets our quality standards before it leaves our hands.
Shipping Costs Shipping costs are calculated at checkout based on your location and selected shipping method.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us via our contact page and we will do our best to assist you.